What information do we collect and how is it stored?
We collect information from you when you fill out a form, sign up for our email specials, or make a travel reservation on our website.
When completing a form you may be asked to enter your name, e-mail address or phone number. When completing the check-out process you will also be asked for credit card details. This information is processed in PCI compliance with Paypal and not stored by Tripbound.
Email addresses, names, and telephone numbers are controlled by Tripbound and stored within our custom CMS hosted on a secure server in addition to Mailchimp.
You may also visit our site anonymously by not completing a form, registering for our email list, or completing a reservation online.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To send periodic emails
The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
In addition, automated emails may be sent in response to your completing a form, supplying your email address, or completing a reservation. All of which come from our CMS which may include (but not limited to) a discount code once signing up for our email list or a thank you email once you complete the check-out process.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Providing personal information is never required. Please feel free to call us toll free at 888-816-5214 to request more information without completing a form or to complete your reservation over the telephone.
Be aware that an address and contact phone number are required to complete a reservation with the resort whether that be obtained via phone or through the website. This information is stored securely in our CMS.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.